Privacy Policy
This is a basic policy for the ScoutBot AI MVP. Review it with a qualified professional before commercial launch.
What we collect
When you sign in with Google we receive your name, email address and profile picture. We store the chatbot settings, website pages, text and documents you add, the conversations your chatbot has with your website visitors, and usage records needed to enforce plan limits.
How we use it
We use your content only to operate your chatbot: to index it, find relevant passages and generate answers. We use your email to identify your account and for billing communication.
Third-party AI infrastructure
ScoutBot sends the relevant excerpts of your content, the visitor's question and recent conversation messages to a third-party AI infrastructure provider (OpenRouter and the model providers it routes to) to generate embeddings and answers. Those providers process the data under their own terms and policies.
Payments
Subscriptions are processed by Stripe. We do not store your card details; we store your Stripe customer and subscription identifiers and status.
Visitors of your website
Messages that visitors send through your chatbot are stored in your conversation history so you can review them. If the chatbot cannot answer a question and lead capture is enabled, visitors are told why their email is requested and may choose to leave it (with an explicit consent checkbox) so the business can reply to that question. Only the email, the question and the page it was asked on are stored, for the business owner only; owners can mark, export or delete each lead. You are responsible for informing your visitors about the chatbot in your own privacy notice.
Retention and deletion
You can delete individual knowledge sources and conversations at any time. Deleting your account permanently removes your chatbot, knowledge base, conversations and usage records from our database and cancels any active subscription.
Contact
For privacy questions, contact the operator of this ScoutBot service.